How do I know whether a book is currently borrowed or available at the library?
Click the “Locations” tab in the relevant entry in the results list on u:search. You will see all libraries that have a copy of the relevant book. The list also specifies whether the relevant copy is currently available or not. For further information about the copy, please click the + to the left of the library name. “Item in place” under “Status” means that the book is currently available at the relevant library. However, if you see “On loan until ....” under “Status”, the book is currently borrowed and due to be returned on the date specified. The information “loan” does not tell you whether the book is currently available at the library.
How do I request a book I want to borrow?
Open the search engine u:search and log in (u:account / UB account UserID).
Search for a book and click the “Locations” tab under the book of your choice in the results list. You will see a list of all libraries that have a copy of the relevant book. You can request copies kept in closed magazines that are not open to the public online or – if they are currently borrowed – place a reservation. You can see the link “Request” or “Reservation” in the relevant entry. If you do not see a “Request” or “Reservation” link, you cannot request the copy online. In this case, please contact the relevant library.
If you would like to borrow a book from a multi-volume publication, please note that you have to select the volume of your choice before you can request the book.
I entered my u:account UserID and password and was told that the ID or verification does not exist.
Please make sure that CapsLock is not activated and check whether you have saved a wrong password in your browser.
If the error still occurs and you have forgotten your password, please contact the ZID Helpdesk and provide an official photo ID. For further information, please go to http://zid.univie.ac.at/passwort/ .
I tried logging in using my ID number ($A number) but the system did not accept my password.
What is the difference between requesting a book and reserving a book? What does “ready to collect” mean?
Requesting a book:
You can borrow media that are currently not borrowed by somebody else. Status in the user account: Requested
You will receive a notification as soon as the book you requested is ready to collect.
Reserving a book:
You can reserve media that are currently borrowed by somebody else.
Status in the user account: x. person reserving this item, on loan until DD Month YYYY
Ready to collect:
You will receive a notification e-mail as soon as the book you have reserved is returned to the library or ready to collect.
Status in the user account: Ready to collect until DD Month YYYY
How many books can I request/reserve online?
You can request or reserve a maximum of 50 books per day online. Note that books that are ready for collection are included in this count.
For requests and/or reservations at special libraries, please ask the employees at the relevant special library.
How can I request books that have not yet been catalogued and cannot be found online?
If you would like to request books kept in the old stocks, please select the “Special Request” tab in u:search.
How can I request books that have the status “In Process”, “Cataloguing”, “Subject indexing” or “Final Check”?
Please contact the relevant library if you want your request to be processed faster. You can also send an e-mail to firstname.lastname@example.org.
How many books can I borrow?
Diploma candidate (University of Vienna)
Doctoral candidate (University of Vienna)
Academic university staff (University of Vienna)
Non-academic university staff (University of Vienna)
The number of books you are allowed to borrow at a special library depends on the relevant library and your user status. Please read the information provided under the Lending Service tab on the website of the relevant special library.
I cannot request or reserve the item I need.
The book you are interested in may probably not be borrowed. If available, check the status information and proceed as described above.
If the entry lacks the “Locations” tab, there are no copies available for this entry. This is the case with:
the top-level entry of multi-volume publications (i.e. you did not select a specific volume from the publication)
Please note the relevant icons (“Multiple Versions”, “Publication Series”, “Journal/Newspaper”) displayed left of the title in the results list on u:search.
Why does the system not accept any of my requests?
This may have several reasons:
You have already requested or reserved the maximum number of books.
You want to request a book from the textbook collection or the open stacks even though there is a copy available in the open-shelf area.
You have requested a book that is subject to special terms of usage.
Why has my request been deleted?
The library deletes your request if the book is not on the shelf. In this case, the library cannot process your request.
The library has to delete your requests. Otherwise, you would soon reach the order limit and could no longer request any books.
I have reserved a book, but I no longer need it. How can I cancel my reservation?
Open the u:search search engine and log in (u:account UserID/ UB library account UserID).
Click “My Account” under the “Menu” tab in the red bar in the upper right-hand corner. Next, click “Requests” in the menu bar. You now see a list of your requests and reservations (the status bar specifies if it is a request or a reservation). Click “Cancel” in the relevant entry and confirm by clicking “OK” in the pop-up window.
I need a book that is neither available at the University Library nor at other libraries in Vienna. Is there any way to get it?