FAQs about the library card

Please contact the library if you have forgotten the details of your u:account.

If you have forgotten your password, please follow the instructions on the ZID website .

If your library card expired before 2017, we no longer have your details stored in the system. Please follow the instructions and complete the initial registration .

If your library card expired after January 2017 and you still have a UB account (ub00000x), please create a u:account before extending the library card and notify the library

If you are sure that your library card is still valid, but you have forgotten the UserID (the UB account) or the password to your UB account, please create a u:account and notify the library. UB accounts are only valid for a limited period and can no longer be extended.

If you have an expired u:account and still remember your password, you can reactivate  your old u:account.

Please contact helpdesk.ub@univie.ac.at if you are not sure whether your library card is still valid.

If you are a member of the University of Vienna, your library card is valid for as long as you are a member of the University.

Non-members of the University of Vienna: Contact bibliotheksausweis.ub@univie.ac.at to extend your library card and attach the documents specified in the overview table. Depending on your user group, you may have to pay a fee. Validate your u:card as soon as you have received it in the mail.